During the ordering process, you will be prompted to browse your computer for your file.2. How long does file uploading take?
Depending on your connection and the size of your file, it could take only a few or up to 30 minutes.3. Will my printed job be the same as my uploaded file?
It is important that you review your PDF proof before sending to print. A hardcopy PDF Proof will ensure color accuracy.
If you follow the CMYK color process, the file will be the same. If you do not use the CMYK color process there could be a color shift. Keep in mind that your monitor is not calibrated to CMYK. Online software is available to calibrate your monitor.4. Why is CMYK used versus RGB?
Your monitor is currently configured using RGB (Red, Green and Black) color process. CMYK (Cyan, Magenta, Yellow and Black) color formatting is the preferred method used for four color process printing. CMYK has the ability to reproduce the color of your graphics exactly. If your artwork was created in RBG, please convert it to CMYK before uploading. After conversion, please review your colors, as they may need adjusted.
Any files that are sent as LAB, RGB or have additional PMS (Pantone colors) will be returned to the client. If you need us to convert the files for you, there is a chance that a color change/shift will occur. This commonly happens in blues and browns.5. Will you tell me if my files uploaded successfully?
Yes...You will receive notification that your file has successfully uploaded, and you will receive your PDF proof in a timely fashion.6. Is the quality of a file upload different than a file I mail to you?
Absolutely Not…Please submit a high res file with 300 dpi to ensure the best quality.7. When do I upload my file?
As you are placing your order online, you will be prompted as to when to upload your file. This will occur when you confirm your details and proceed to upload and preview.8. How long do you keep my file information?
We try to keep files for up to a year. However we do not guarantee file storage.9. What is the maximum file size you accept?
We can accept up to 1 gig or more. However larger file sizes will not go through the automated process. Anything over 50 megs will direct you to a manual uploading process.10. If Iâ€™ve already placed an order with you, do I still need to upload a new file?
If it is an EXACT re-order, meaning there are no specification changes, you will not have to upload a new file if ordered within a year. We cannot guarantee that all files will be available.
When placing a re-order that is not exact you must start a new job. This includes changes to all aspects of your previously submitted job.11. How do I place a re-order?
A list of all your previous jobs is available when signing into your account.
Choose the job you want to reprint, when placing your order online. You may also contact us, referencing the job number youâ€™d like to reprint.12. Can multiple files be uploaded at once?
No…. Save your file as one single PDF. Make sure that you have your pages in the proper order, and that your pages are sent so the backup matches (head to head).
Ex: Front Cover = page 1, Inside Front Cover = page 213. What files do you accept?
We accept all file types. EPS and PDF are our standard preferred format, and will allow you to receive a Free PDF proof in a timely fashion.
.pdf PDF preserves fonts and formatting electronically across multiple platforms and will reproduce on the screen as on printed paper.
.eps EPS is an encapsulated postscript file. EPS can be processed through Illustrator or Photoshop. The preferred output when using Illustrator14. How do I know if my files are print-ready?
By following the "File Prep" guide you will ensure that your job is print-ready.15. What is flight checking?
We check your files before press to ensure the quality and accuracy of your document. During the pre-flight, we check for overall size, panel size, bleeds and trim lines, image -resolution, CMYK, fonts, trapping, and over prints.16. Why is automated flight checking important?
To ensure that the document youâ€™ve submitted meets all the printing requirements.17. How do I upload files for multipage documents?
Save your file as one single PDF. Make sure that you have your pages in the proper order, and that your pages are sent so the backup matches (head to head).
Ex: Front Cover = page 1, Inside Front Cover = page 2